Terms and Conditions
These general conditions of sale govern the relationship between, on the one hand, EURL Flo des Senteurs - Lavandeshop, 94 rue du Copperdu 84810 AUBIGNAN, Sole Proprietor with Limited Liability declared under the Siret: 843 561 762 00017, representing the online store lavandeshop.com, and on the other hand, the person who makes remotely, a visit or a purchase on the website www.lavandeshop.com, hereinafter referred to as "the Customer".
The Parties agree that orders placed with Lavandeshop.com are governed exclusively by these general conditions of sale.
Article 1: Price
1.1 The prices of the products and shipping costs are indicated in euros, excluding taxes.
1.2 All orders, whatever their origin are payable in Euros.
1.3 EURL Flo des Senteurs - Lavandeshop reserves the right to change prices at any time. Products will be charged by Lavandeshop based on the rates in effect at the time of order confirmation.
Article 2: Order
2.1 The Customer declares to have read and accepted these terms and conditions of sale before placing the order.
2.2 The order must be entered on the website www.lavandeshop.com.
2.3 When recording data in the Order section, the Customer must ensure the accuracy and completeness of the mandatory data that it provides. Any subsequent changes must be mentioned as soon as possible.
2.4 Only persons of legal age and capacity to take out contracts for the goods and services offered may order on the Lavandeshop.com website.
Article 3: Validation of the order
3.1 A confirmation e-mail for the order will be sent to the customer by EURL Flo des Senteurs - Lavandeshop.
3.2 The data recorded and kept by Lavandeshop constitutes proof of all transactions between EURL Flo des Senteurs - Lavandeshop and its customers. (Confidentiality of personal data: see Article 9).
Article 4: Availability of products
4.1 EURL Flo des Senteurs - Lavandeshop strives to keep the site up to date based on product stocks. Nevertheless, breaks are possible. In this case, EURL Flo des Senteurs - Lavandeshop undertakes to offer a product of equivalent or superior quality.
4.2 In the absence of availability of the products after confirmation of the order, EURL Flo des Senteurs - Lavandeshop will inform by e-mail or by mail the Customer as soon as possible. The Customer will not be able to obtain any compensation or compensation other than simply reimbursing or replacing the product if it has actually been paid.
4.3 In case of refund, this will be made by EURL Flo des Senteurs - Lavandeshop, or by crediting the customer's bank account, or by transfer, or by transfer to the bank account, or by check no later than fifteen days from the payment of the sums paid by the Customer.
Article 5: Delivery
5.1 EURL Flo des Senteurs - Lavandeshop strives to ensure the dispatch of orders within 48 hours (working days), except for orders of lavender bags customized or not (made to order), following receipt of the regulation.
EURL Flo des Senteurs - Lavandeshop can not be held responsible for any delays of the carrier, once packages are deposited with them.
5.2 EURL Flo des Senteurs - Lavandeshop undertakes to inform the Customer of any foreseeable delay in delivery.
5.3 The products are delivered to the address indicated when ordering the products.
5.4 The Customer may only make reservations when the Products are delivered in the event of delivery that is not in accordance with the order. The customer is required to refuse any package damaged by the carrier during the routing. EURL Flo des Senteurs - Lavandeshop can not be held responsible for the deterioration of a parcel taken over by the transport services.
5.5 Any reservation must be notified to the carrier upon delivery of the product. A copy of the reservations must be sent to EURL Flo des Senteurs - Lavandeshop (by e-mail or by post) at the latest 48 hours after these reservations have been made. It is the responsibility of the Customer to provide with this shipment to Lavandeshop confirmation by the carrier of the reality of these reservations.
5.6 In the event of nonconformity of the products in relation to the order, the Customer must send to Lavandeshop a letter or e-mail of protest, by registered mail with Acknowledgment of Reception. EURL Flo des Senteurs - Lavandeshop will, as the case may be, exchange the product (s) or refund. The request must be made within fourteen (14) days of delivery of the products. Any claim made outside this period can not be accepted. The products must be returned to Lavandeshop in the condition in which the Customer received them and in their original packaging. Shipping costs will be borne by the Customer.
Cost shipping 2022 - Lavandeshop.com
Article 6: Payment
6.1 The customer can pay for his purchases either by check or online by credit card or transfer via the secure payment module. The credit card number and the expiry date or bank details of the customer are encrypted and transmitted to PAYPAL or Payzen, a bank specialized in the processing of online financial transactions, in a secure way (SSL) without the EURL Flo Scents - Lavandeshop or third parties may have access. This same information will only be reused in the event of any disputes, in order to make the corresponding refunds.
6.2 In the case of online payment, the amount of the order is debited to the Customer's account at the time of payment validation.
6.3 The data recorded and stored by EURL Flo des Senteurs - Lavandeshop constitute the proof of the order and all past transactions. The data recorded by the payment system is proof of financial transactions.
6.4 A detailed invoice will be attached to the package by EURL Flo des Senteurs - Lavandeshop.
Article 7: Cancellation and refund
7.1 For any order VPC the right of withdrawal may apply, in accordance with the provisions of Article L 121-20 of the Consumer Code as amended by the Hamon law of March 18, 2014, which states that the withdrawal period is fourteen (14) days. Excluding lavender sachets, made to measure.
7.2 Product refunds, in the cases referred to in Article 7.1, shall be made within 30 days after receipt of the products by EURL Flo des Senteurs - Lavandeshop.
7.3 The refund will be made at the discretion of EURL Flo des Senteurs - Lavandeshop by credit to the customer's bank account or by check or by bank transfer addressed to the customer who placed the order and to the billing address.
Article 8: Guarantees / Liability
8.1 The artistic and technical content of the products is binding only on their producers.
8.2 The products comply with the French legislation in force.
8.3 All photos and article references on this site are the intellectual property of EURL Flo des Senteurs - Lavandeshop, owner of www.lavandeshop.com.
Any fraudulent use of the photographic content of this site, without express authorization of the author is formally forbidden (article L122-4 of the Intellectual Property Code) and will lead to prosecution.
8.4 EURL Flo des Senteurs - Lavandeshop has, for all stages of access to the site, the ordering process, delivery or subsequent services, an obligation of means. The responsibility of EURL Flo des Senteurs - Lavandeshop can not be held responsible for all the inconveniences or damages inherent to the use of the Internet network, in particular a break of the service, an external intrusion, the presence of computer viruses, or any fact qualified of force majeure, in accordance with the case-law.
8.5 The Customer acknowledges and agrees that, to the fullest extent permitted by applicable regulations, EURL Flo des Senteurs - Lavandeshop can not be held liable for direct, indirect, incidental, or consequential damages, , losses, decrease in sales or profits, or liabilities of any nature whatsoever (even if the occurrence of such harm was known or could have been foreseen by EURL Flo des Senteurs - Lavandeshop) , may arise from the use or otherwise of the impossibility of using the site or its contents.
8.6 Legal guarantee of conformity for the sale of goods (Article L. 211-1 to L. 211-4 of the Consumer Code): In accordance with the legal provisions in force regarding the conformity of the property with the contract, we will refund or exchange any product apparently defective, damaged or damaged or not corresponding to the customer's order, within 2 years after receipt of your order. Nevertheless, we will ask you for a return of the product (s), to the shipping address below:
Lavandeshop - 94 rue du Copperdu - 84810 AUBIGNAN.
EURL Flo des Senteurs - Lavandeshop is committed to protecting the personal data communicated by the Customer. All personal data concerning the Customer collected by EURL Flo des Senteurs - Lavandeshop is treated with the strictest confidentiality. They will not be rented or sold to companies or partners outside EURL Flo des Senteurs - Lavandeshop, for commercial actions of all kinds
Article 10: Customer Service
For information or questions, customer service is available to the client: email@example.com or by phone at 06.76.42.63.09
Article 11: Governing Law / Litigation
This contract is subject to French law. In case of dispute only the courts of Avignon (France) will be competent.