Terms and Conditions
These terms and conditions govern the relationship between, on the one hand, Florence LAMOUREUX, 94 rue du Copperdu 84810 Aubignan, entrepreneur declared under Siret: 531 285 492 00025, representing the online store Lavandeshop, and on the other hand, the person who carried out remotely, a visit or purchase on the site www.lavandeshop.com, hereinafter referred to as "the Client".
The Parties agree that the orders placed with Lavandeshop are governed exclusively by these terms and conditions.
Article 1: Price
1.1 The prices of products are indicated in euros, excluding VAT and participation in shipping.
1.2 All orders, whatever their origin are payable in Euros.
1.3 Lavandeshop reserves the right to change prices at any time. Products will be charged by Lavandeshop based on the rates in effect at the time of order confirmation.
Article 2: Order
2.1 The Client acknowledges having read and accepted these terms and conditions before placing an order.
2.2 The command must be entered on the www.lavandeshop.com site.
2.3 When recording data in Section Commander, the Customer must ensure the accuracy and completeness of required data submitted. Any subsequent changes must be mentioned as soon as possible.
2.4 Only major and legally capable of entering into contracts for goods and services provided people can order on the site Lavandeshop.
Article 3: Validation of the order
3.1 An e-mail confirmation of the order will be sent to the customer by Lavandeshop.
3.2 The data recorded and stored by Lavandeshop constitute proof of all transactions between Lavandeshop and its customers. (Confidentiality of personal data: see Article 9).
Article 4: Availability of products
4.1 Lavandeshop strives to maintain the site by product inventory. However, breaks are possible. In this case, Lavandeshop is committed to providing a product of equal or superior quality.
4.2 A lack of availability of products after order confirmation, Lavandeshop inform you by e-mail or mail the Customer as soon as possible. The Customer shall obtain any compensation or damages other than simple refund or replace the product if it has actually been paid.
4.3 In case of refund, it will be done by Lavandeshop or by crediting the customer's bank account or by bank transfer or by transfer to the bank account or by check no later than fifteen days after the payment sums paid by the Client.
Article 5: Delivery
5.1 Lavandeshop endeavors to ensure the shipment of orders within 48 hours (working days), except for orders of customized lavender sachets or not (made to order), following receipt of payment.
Lavandeshop not be held responsible for any postal delays once the parcel filed with them.
5.2 Lavandeshop undertakes to inform the Customer of any foreseeable delay in delivery.
5.3 The products are delivered to the address specified when ordering products .
5.4 The Customer may not make reservations in the delivery of products in the event of delivery according to the order. The customer shall refuse any package damaged by the postal service when routing . Lavandeshop can not be held responsible for the deterioration of a package supported by the postal services.
5.5 Any reservation must be notified to the carrier upon delivery of the product. A copy of the claim must be sent to Lavandeshop (by email or fax) no later than 48 hours after the reservations have been made . It is the Customer to provide this consignment Lavandeshop to confirmation by the carrier of the reality of these reserves.
5.6 In the event of non- compliance of the products with respect to the order, the Customer must send a letter or email contestation Lavandeshop . Lavandeshop shall, as appropriate, to the exchange of the product or refund . The request must be made within fourteen (14) business days following delivery of the products days. Any claim made after this deadline will not be accepted. Products must be returned to Lavandeshop in the state in which the customer received them and in their original packaging. The shipping costs will be borne by the Client.
Cost shipping 2018 - Lavandeshop.com
Article 6: Payment
6.1 The customer can pay for purchases by check or online by credit card or bank transfer via the secure payment module . The number of the credit card and expiration or customer bank details are encrypted and transmitted time to PAYPAL or Payzen , specializing in the treatment of swaps online bank, securely (SSL ) without Lavandeshop or third can access . The same information will be reused in case of any disputes , to make the corresponding payments.
6.2 In case of online payment, the order amount is debited from the Customer's account at the time of confirmation of payment .
6.3 The data recorded and stored by Lavandeshop constitute proof of the order and all transactions . The data recorded by the payment system constitutes proof of financial transactions.
6.4 A detailed invoice will be attached to the package by Lavandeshop .
Article 7: Cancellation and refund
7.1 For VPC controls the right of withdrawal may apply, in accordance with Article L 121-20 of the Consumer Code as amended by Hamon's law of March 18, 2014 which states that the time withdrawal is fouteen (14) days.
7.2 Refunds for products, in the cases referred to in Article 7.1 shall be made within not more than 30 days after the receipt of goods by Lavandeshop time.
7.3 Reimbursement will be made at the discretion of Lavandeshop by crediting the customer's bank account or by check or bank transfer sent to the customer who placed the order and billing address.
Article 8: Guarantees / Liability
8.1 The artistic and technical content of products are those producers.
8.2 The products conform to the French legislation.
8.3 The photographs illustrating the products on the www.lavandeshop.com site are not contractual .
8.4 Lavandeshop has , for all stages of access to the site, the ordering process , delivery or subsequent services , an obligation of means . Responsibility Lavandeshop not be held liable for any inconvenience or damage arising from the use of the Internet , including interruption of service, external intrusion, computer viruses , or any event of force majeure, in accordance with jurisprudence.
8.5 The Client acknowledges and agrees that , to the extent permitted by applicable law , Lavandeshop can not be held liable for any direct , indirect, incidental to , or compensation for moral damage , costs, losses, decrease in turnover or profits, or liabilities of any nature whatsoever ( although the realization of such injury was known or could be provided by Lavandeshop ) that may arise from the use or otherwise inability to use the Site or its contents.
8.6 Legal guarantee of compliance for the sale of goods (Article L. 211-1 to L. 211-4 of the Consumer Code.): In accordance with the legal provisions relating to compliance with the contract, we will refund or exchange all apparently defective product, spoiled or damaged or does not match the customer's order, within 2 years after receipt of your order. However, we will require a return / product (s) to the shipping address below:
LAVANDESHOP / Mrs Florence LAMOUREUX - 94 rue du Copperdu - 84810 AUBIGNAN.
Lavandeshop is committed to protecting the personal data provided by the Customer. All personal data collected by the Customer Lavandeshop are treated with the strictest confidentiality. They will not be rented or sold to external companies or partners Lavandeshop, to commercial activities of all kinds.
Article 10: Customer Service
For information or questions, customer service is available to the client: firstname.lastname@example.org or by phone at 06.76.42.63.09
Article 11: Governing Law / Litigation
This contract is subject to French law. In case of dispute only the courts of Avignon (France) will be competent.